1.)  What form of payments does the City of Zachary accept?
We accept cash, check, money orders, and we do offer draft from checking or savings account. 

WALK-IN PAYMENTS

Payments can be made in person at the City of Zachary Cashier's Office, located at 4650 Main St, Zachary, LA 70791.
Office hours are from 8:00am - 4:30pm, Monday through Friday.

 

MAIL PAYMENTS
All checks must be made payable to "City of Zachary or COZ"
Mailed to:  City of Zachary
                P.O. Box 310
                Zachary, LA 70791
 
NIGHT DROP BOX 
The City of Zachary offers two night deposit drop boxes.  One drop box is located in front of City Hall Building to the left of the Utility Cashier door.  The other drop box is located on the West side of City Hall at the South end of the parking lot.  Please do not put cash in drop boxes, the City of Zachary is not responsible for cash payments. 
 
DRAFT PAYMENTS 
The City of Zachary also offers draft from your checking or savings.  To set this up you will need to fill out a "draft form" and attach a voided check from your bank.  Call the Utility Cashier Office at 225-654-6871, we can fax, mail, or e-mail you the "bank draft form".  Please return form and voided check to our Utility Cashier Office. 
 

What is the emergency number to call after hours?
Contact Public Works 225-654-0201
 
Can I change my payment due date? 
No.  At this time, due dates cannot be changed. 

 
Does the city offer discounted rates for senior citizens?
Yes.  If you live inside the City limits you will qualify at the age of 65.  Make sure your city bill is in your name to qualify.  Please bring a valid license or State ID to the Utility Cashier office to sign up for senior rate. 

 

If I am approved for senior citizen rate, what is my discount?

Your senior discount will be on your water and garbage services.
 
How do I know if I am inside or outside city limits?

Contact Hugh Engels in the Map Department at 225-654-1935.

 

Can someone tell me why my bill is so high?
The Customer should contact Utility Cashier office at 225-654-6871

 

Can the City of Zachary tell me if I have a water leak?

Yes.  Contact the Utility Cashier office at 225-654-6871
 
Can I set my utility account to an equal pay (level pay) for each month?
Yes.  You must have had water/gas services for at least 12 months to qualify.  Contact the Utility Billing at 225-654-6871.
 
Can I start my new utility services over the phone?

No.  The Customer will need to come into the Utility Cashier office in person for all new services.

How much is the water/ gas deposit for new utility services?
Water deposit $50.00
Gas deposit $150.00
 
What will I need to bring when I set up my water/ gas services?
Valid driver's license or State ID,
Cash, check, or money order for water/gas deposit. 
The customer who comes in to start utility services, the account will be in that customer’s name.
 
When can I get my new services connected and put in my name?
You can start your services any time during our office hours 8:00 - 4:30 Monday through Friday.  We do not guarantee "same day" for starting services. 

 

Does someone need to be present at my home while my new services are being turned on?

Yes. 

 

Does the City of Zachary light my gas pilot? 

No.  The City of Zachary does not go into the home for any reason. 

 

Can I final/ end my current services over the phone?
Yes.  The Customer can call the Utility Cashier office at 225-654-6871, please have forwarding address available.

Where can I get a recycle bin?

If you are inside the city limits the City of Zachary provides your recycle bin.  The Customer can pick up a recycle bin at the Utility Cashier office.
4650 Main St.
Zachary, LA 70791
We can issue up to two recycle bins at a time.

 

I have a miscellaneous fee of $15.00 on my bill.  What is this fee for?

When starting new utility services you will be billed a one-time processing fee of $15.00.  This fee is going to be on your first utility bill.  Please call our Utility Cashier office at 225-654-6871 if you receive this fee more than once. 

 

How does the city determine my sewer user rate?

Your sewer user rate is based on the average use of your water consumption.  This rate is re-averaged once a year in August, and goes up 4% in January.  This is a fee from East Baton Rouge Parish for processing sewer.  For questions regarding sewer user rates please call 225-389-5378.

 

My water services were disconnected for non-payment.  What is the latest time during the day I can come in to pay my bill and have services turned back on?

The latest time the Customer has is 4:15 pm for water services to be turned back on for that same day.  After 4:15 pm you will have to wait until the next business day. 

 

Where is the Utility Cashier office located and what are your hours?

The City of Zachary/ Utility Cashier office is located at 4650 Main Street, Zachary, LA 70791. 
Mailing address is P.O. Box 310, Zachary, LA 70791. 
Open Monday through Friday, 8:00 – 4:30

 

What services does the City of Zachary offer for utilities?

The City of Zachary offers water, gas, sewer, and garbage.  Not every home in Zachary has all services. And there are different rates for Customer’s that are inside and outside our city limits.