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Utilities FAQs

What form of payments does the City of Zachary accept?
The City of Zachary accepts cash, check, money orders and credit/debit cards. The City of Zachary also offers draft payments from checking or savings accounts. Credit/Debit cards will not be allowed for initial start-up payments.  In addition, the City of Zachary offers a Utility Payment Kiosk, accessible 24 hours a day, 7 days a week, and is located in the front exterior wall of City Hall Annex. Customers making late payments and/or may have received a cut-off notice are encouraged to conduct their transactions directly with a cashier in order to avoid service interruption, Monday – Thursday, 7:00 a.m. – 5:30 p.m. All offices are closed on Friday.
WALK-IN PAYMENTS
Payments can be made in person at the City of Zachary Cashier's Office, located at 4650 Main St, Zachary, LA 70791. Office hours are from 7:00am - 5:30pm, Monday through Thursday.  All offices are closed on Fridays. 

MAIL PAYMENTS
All checks must be made payable to "City of Zachary or COZ"
Mailed to: City of Zachary
P.O. Box 310
Zachary, LA 70791

NIGHT DROP BOX
The City of Zachary offers two night deposit drop boxes. One drop box is located in front of City Hall Annex Building to the left of the Utility Cashier door. The other drop box, a convenient drive-thru is located on the West side of City Hall Annex at the South end of the parking lot. Please do not put cash in the drop box. The City of Zachary is not responsible for cash payments.

DRAFT PAYMENTS

The City of Zachary offers draft  payment  from your checking or savings account. To set up you, simply fill out a "draft form" and attach a voided check from your bank. Call the Utility Cashier Office at 225-654-6871, we can fax, mail, or e-mail you the "bank draft form". Please return form and voided check to our Utility Cashier Office.
UTILITY PAYMENT KIOSK (JACK) Justified Automated Collections Kiosk
Residents have the option of added convenience by using JACK, our self-service utility payment kiosk, located in the front exterior wall of City Hall Annex. The walk-up kiosk is well-lit and secure for quick and accurate transactions. (JACK) accepts cash, check, and debit/credit cards.  Cash payments round-up to the nearest dollar amount.  Payments are posted on the next day.

Can I change my payment due date?
No. At this time, due dates cannot be changed.

Does the city offer discounted rates for senior citizens?

Yes. If you live inside the City limits you will qualify at the age of 65. Make sure your city bill is in your name to qualify. Please bring a valid license or State ID to the Utility Cashier office to sign up for senior rate.

How do I know if I am inside or outside city limits?
Contact Hugh Engels in the Map Department at 225-654-1935.

 

Can the City of Zachary tell me if I have a water leak?
Yes. Contact the Utility Cashier office at 225-654-6871.

Can I set my utility account to an equal pay (level pay) for each month?
Yes. You must have had water/gas services for at least 12 months to qualify. Contact the Utility Billing at 225-654-1903.

Can I start my new utility services over the phone?
No. The Customer will need to come into the Utility Cashier office in person for all new services.

How much is the water/ gas deposit for new utility services?
Water deposit $50.00
Gas deposit $150.00

What will I need to bring when I set up my water/ gas services?
Valid driver's license or State ID,
Only cash, check or money order is accepted for water/gas deposit.

When can I get my new services connected and put in my name?
You can start your services any time during our office hours 7:00 - 5:30 Monday through Thursday. We do not guarantee "same day" for starting services.
Does someone need to be present at my home while my new services are being turned on?
Yes
Does the City of Zachary light my gas pilot?
No. The City of Zachary does not go into the home for any reason.
Can I final/ end my current services over the phone?
Yes. The Customer can call the Utility Cashier office at 225-654-6871, verifying the last four digits of the social security number, whose name the account is under.  Please have forwarding address available.

Where can I get a recycle bin?
If you are inside the city limits the City of Zachary provides your recycle bin. The Customer can pick up a recycle bin at the Utility Cashier office.
4650 Main St.
Zachary, LA 70791
We can issue up to two recycle bins at a time.

 

I have a miscellaneous fee of $15.00 on my bill. What is this fee for?
When starting new utility services you will be billed a one-time processing fee of $15.00. This fee is going to be on your first utility bill. Please call our Utility Cashier office at 225-654-6871 if you receive this fee more than once.

How does the city determine my sewer user rate?
Your sewer user rate is based on the average use of your water consumption. This rate is re-averaged once a year in August, and goes up 4% in January. This is a fee from East Baton Rouge Parish for processing sewer. For questions regarding sewer user rates please call 225-389-5378.

My water services were disconnected for non-payment. What is the latest time during the day I can come in to pay my bill and have services turned back on?
The latest time the Customer has is 5:00 pm, Monday through Thursday, for water services to be turned back on for that same day.  After 5:00 pm you will have to wait until the next business day, unless you pay an after hour fee of $50.00, your past due balance, and a $25 non- payment fee.

Where is the Utility Cashier office located and what are your hours?
The City of Zachary/ Utility Cashier office is located at 4650 Main Street, Zachary, LA 70791.
Mailing address is P.O. Box 310, Zachary, LA 70791.
Open Monday through Thursday, 7:00am – 5:30 p.m.

What services does the City of Zachary offer for utilities?
The City of Zachary offers water, gas, sewer, and garbage. Not every home in Zachary has all services. Different rates apply for Customer’s that are inside and outside our city limits.




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